Monday, October 10, 2011

CUSTOMER SERVICE REPRESENTATIVES NEEDED

JOB DESCRIPTION
DealDey is one of the most exciting e-commerce success stories to have emerged from the past months. By offering our tens of thousands of national subscribers exclusive daily discounts on their favourite products, services and tailor-made experiences, we have revolutionised the way that local and national brands communicate with their customers. And with absolutely no up-front costs for our clients, we are challenging the very foundations of the traditional advertising model.
Our National Operation is headquartered in our beautiful Ikoyi office, and DealDey offers a variety of exciting deals in some major Nigerian cities.

JOB TITLE: CUSTOMER SERVICE REPRESENTATIVE (CSR)
LOCATION: Lagos


Our Customer Service Representative interact with DealDey Customers to provide and process information in response to inquiries, concerns and requests about products and services, and provide the highest quality of service and care.

RESPONSIBILITIES
The successful Customer Service Representative will have responsibility for:
Providing excellent customer services to all DealDey customers and merchants
Answering all inbound calls and making outbound calls.
Responding promptly to Help Desk Inbox emails in a timely fashion and to provide accurate solutions for DealDey customers
Responding promptly to social media enquiries
Taking ownership, handling and resolving customer complaint’s
Keeping accurate records of customer interactions, enquiries, comments and complaints
Communicating and coordinating with internal departments
Communicating ideas and helping find solutions for departmental issues
Managing administration duties

REQUIREMENTS
Our Customer Service Consultants possess:
A Bachelor's degree
Availability to work before and after business hours including weekend shifts
Excellent Communication and Interpersonal Skills
Proven experience working in a time sensitive high tempo environment
Excellent follow through, attention to detail and organisational skills
Strong listening skills.
Ability to work independently and within a team environment
Must be eligible to work in the Nigeria

REMUNERATION
Excellent salary, commensurate with experience
Unparalleled opportunities for career progression
APPLY

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