CUSTOMER SERVICES OFFICER
The British Council in Nigeria is looking for a qualified individual to fill the post of 'Customer Services Officer'.
JOB AIM:
To support the achievement of country plan objectives in Abuja and all Nigeria by delivering customer services. To maintain them at the highest professional standards as set out in the British Council's EQS (Examination Quality Standards) and by the IELTS Partners.
Main duties and responsibilities:
Front desk, visitors, phone and email enquiries
Collect payments, issue receipts and balance reconciliations on the system
Handle comments, complaints and feedback.
Support the Exams Team in the delivery of exams, workshops, seminars
ESSENTIAL SKILLS AND KNOWLEDGE
Experience in dealing with customers and enquiries in a service environment.
Microsoft Office and Excel
ESSENTIAL BEHAVIOURS:
Connecting with others
Working together
Making it happen
application for
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