Tuesday, July 26, 2011

STANBIC IBTC BANK VACANCY - service centre manager (abuja)

SERVICE CENTRE MANAGER (ABUJA)
JOB: ID7133
LOCATION: Nigeria
DIVISION: Personal and Business Banking
POSITION CATEGORY: Sales & Marketing
EMPLOYMENT TYPE: Full Time – Permanent
SHIFT: No
REGULATORY APPROVAL: Yes

POSITION DESCRIPTION
JOB PURPOSE:

Ensure that customers consistently receive a high quality service by efficiently managing, developing and using all available resources (i.e. staff, systems and processes) and ensuring that a strong, customer-focused service culture becomes entrenched in the service centre. To ensure that customers are migrated to more appropriate and cost-effective channels, that cross-selling opportunities are identified and actioned, based on customer needs. Proactively identify and assess the risks faced by the centres and reduce the overall exposure by maintaining an effective system of controls. Ensure the effective rollout of change management initiatives to the service centres. Maintain a high level of integrity and ethical standards.

apply!

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