Thursday, July 14, 2011

STANBIC IBTC BANK VACANCY

Job ID7071
Location Nigeria
Division Personal and Business Banking
Position Category Customer Relationship Management
Employment Type Full Time - Permanent
Shift No
Regulatory Approval Yes
Position Description
PURPOSE OF JOB:

To provide a basic, branch-based business banking sales and service facility to a portfolio of small business customers requiring uncomplicated and standardized financial product solutions

KEY ACCOUNTABILITIES:
•Explain, promote and sell a range of appropriate Stanbic IBTC product offerings and solutions that meet the financial needs of small business customers.
•Selling includes acquiring and opening new business accounts (walk-in customers)
•Cross-selling additional products & services to existing customers (walk-in customers, during pro-active telephone conversations).
•Identifying sales leads for associate company stakeholders e.g. Vehicle and Asset Finance; Electronic Banking (Business Online); Card; etc.
•Mining existing customer data to identify expansion and/or additional business opportunities.
•Identifying opportunities to migrate top-end customers.
•Providing a central “no-frills” (information/ query handling) service point for a portfolio of small business customers.
•Performing a liaison role between customers and back - office service fulfillment and credit functions.
•Interacting with clients and conducting needs analyses to assist clients to better understand their financial requirements.
•Accurately and efficiently processing customer mandates/ documentation requirements for banking facilities.
•Educating clients regarding the parameters and routine procedures governing standard SME product and service offerings to ensure the correct customer behavior and product usage.

apply!

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