Sunday, July 3, 2011

Associate, Corporate Affairs & Customer Relationship Management

Description:
-Assist with the planning and implementation of the SWG CRM strategy
o Work closely with the AM’s to ensure the seamless adoption of the CRM strategy

o Ownership of the CRM customer database/Tool including monitoring and updating as needed

o Conduct Research and Trend Analysis for the CRM teamo Attend AM and Buss. Development
update monthly meetings (Associate to coordinate/plan the meetings)

o Assist with the development/collection of customer feedback (SWG Customer Satisfaction Score)
o Proactively recommend to CRM improvement opportunities for the team

o Assist with all media/publicity initiatives

o Assist with all corp event planning and coordination

o Help launch a customer feedback mechanism

o Assist with all vendor bidding/selection process

Contact Person : Beatrice
Telephone : +233 303 301485
Fax : +233 303 303209
E-mail : hcm@swglobal.com
Apply Online : www.swglobal.com
Website : www.swglobal.com
Reference : FJA-SW -CRM

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