Job Title: Regional Manager, Personal & Business Banking (BENIN/WARRI)
Job ID7032
Location Nigeria – Lagos
Division Personal and Business Banking
Position Category Client & Business Solutions
Employment Type Full Time – Permanent
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Job Purpose
To assume direct accountability of people, resources, channels, business & risk controls in the Regional in line with Retail Banking objectives.
Division Proposition
Work with Standard Bank and join a dynamic team of professionals proud to be voted the Best Bank in Africa for three years running. Our core values of service and innovation are at the heart of our business, and our global workforce benefits from our unique culture of empowerment and independence, enabling us to maintain competitive advantage in the world’s premier financial markets
Position Description
KRA
Sales & Financial Management
Formulate, drive, measure and manage achievement of a multi-product/multi-channel strategy for acquiring new business
Assume accountability for delivery of Asset and Liability budgets and weekly reports to PBB EXCO
Drive Collections and GIO strategy in the region implement & reinforce cross-sell strategy
Monitor adequacy of income from fees and commission
Accompany branch manager/ sales team when calling on potentially lucrative new clients.
Ensure all costs in the Region are c
contained within budget parameters
Credit Management
Facilitate partnership with Credit to stimulate business growth without compromising risk & assets quality
Educate and mentor Business/Branch Managers in the general knowledge and application of credit principles and practices in the Business Banking and Personal Markets
People Management
Plan and manage staffing for the Region, in line with growth strategy and succession.
Motivate and manage staff in the Region to ensure that performance levels and quality standards are achieved throughout the Region.
Support all Change Management initiatives in the Region
Take ownership of performance management in the Region. Chair Regional moderation & implementation of the recognition and reward systems. Ensure poor performance is consistently identified and managed
Risk Management & Compliance
Monitor and manage complete regulatory compliance in the Region including KYC and NFIU reporting
Monitor operational & process risk controls and levels of authority in the Region to minimise risk exposure
Track and analyse fraud trends to identify & address weaknesses in systems and process controls
Service Management
Develop strategies and tactics to increase market share through continuous improvement of existing service levels
Maintain a close watchfulness and ownership of service trends and customer satisfaction levels in the Region and assume ultimate responsibility for the management and resolution of customer
Required Skills and Qualifications
Market Management
Keep abreast of local market dynamics; identify changes, risks and opportunities.
Ensure that branch customer base(s) are correctly segmented according to the particular local market Improve value proposition by migrating customers to appropriate segments ( Optimal/ Focus, Blue/ Silver / Gold etc)
Foster relationships with government officials public sector clients and other key entities in the Region.
Required Competencies
Leadership, strategic thinking, execution, emotional intelligence
**candidates already based in Warri/Benin will have an added advantage.
We are an equal opportunities employer and are totally opposed to discrimination in any form. It is our policy to provide equal employment opportunities for all employees regardless of race, sex, colour, nationality, national or ethnic origin, sexual orientation, marital / partnership status, religion, age or disability.
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