Job Code 3009
Expected End Results
Supporting Activities
Manage customers in assigned zone with view to reducing churn
Monitor customer behavior through lifecycle reporting and analysis.
Work with the product development team to design products and service suited to the immediate environment
Manage distribution of KYC terminals in assigned zone.
Liaise with RPs in the zone to host zain KYC terminals in their premises.
Monitor and improve the KYC process in the zone with the aim of reducing TAT.
Prepaid activations in assigned zone
Up selling of Airtel Brand during registrations with a focus on winning over new customers and increasing Airtel Networks share of wallet from customers with dual sims.
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